Managing Director, Continuous Improvement
Lean Six Sigma Master Black Belt
United Airlines Chicago & San Francisco
Background
Not all that long ago Jim Womack, co-author of “Lean Thinking”, received a phone call from a senior executive working directly for the CEO of a major international airline. This executive wanted to apply Lean Thinking to air travel and asked what Jim thought about their “lean” idea. Jim responded as he always does, “You should start with value from the standpoint of the traveler. Does this proposal make the passenger better off and will the passenger be willing to pay for it?”
Now most of us don’t often get invitations to advise airline CEOs on how to “Lean” their organizations. But, what if… How would you respond?
Consider this an invitation.
If you are the Lean Six Sigma Sensei we’re searching for, you’ll agree that asking passengers what they truly value, and uncovering where the waste lies preventing the provision of this value, makes a lot of sense. And you’re probably a Lean Six Sigma Black Belt who has demonstrated an ability to rethink operating methods and create systems, processes and procedures to drive enterprise-wide transformation successfully.
Talk with us about this outstanding and highly visible career opportunity. And maybe someday you’ll be co-writing “Lean Air Travel” with Jim Womack…
