Lean Solutions Implementation – Senior Manager

Premier Financial Services Organization

Chicago North-Suburban

Lean Solutions Implementation, Sr. Manager – PDF

The Company

Our client, a $6 billion+  financial services organization, is best known for issuing its own-brand of credit cards which are used by more than 50 million members at some 4 million merchant locations worldwide. The company also has a payment-processing network, owns an EFT ATM network, and in 2006 entered the debit card arena, allowing banks to offer house-branded debit cards. More recently, our client forged reciprocity alliances with card issuers in Japan and China, and just a short while ago agreed to acquire Diners Club International from Citigroup, a business which will add significantly to its international network.

In an unprecedented move, and as part of its strong belief in actually listening to the “voice of the customer”, our client in 2006 announced it would no longer require retailers to charge customers for using credit or debit cards (common practice among competitors).

Spun off from a major diversified investment banking group in 2007, the company has launched a major growth and improvement initiative across its domestic and global operations.  In late 2007 the company committed to and launched itself on a global continuous improvement journey based on LEAN and principles of the Toyota Production System and Six Sigma.  Which brings us to the creation of this new role, that of Lean Solutions Manager. Read More→